WHAT CAN I EXPECT FROM MY FIRST VISIT?
As a first time guest you will be given an informative tour of the facility in order to familiarize you with our service areas and overall space. We want you to be at home and comfortable while you visit us.
Upon meeting stylist or therapist you’ll be asked a number of questions during your consultation in order for us to better understand what you’d like to achieve from your visit and what your immediate and long term goals are for your hair & body.
You’ll then proceed to your service where you’ll experience our signature services with one of our talented stylist and or therapist. Your satisfaction is important to us… we will provide an amazing service but also recommend professional products for you to use at home to enhance your care.
WHAT ARE YOUR HOURS?
We are open daily from 10am to 10pm
WHERE ARE YOU LOCATED?
We are located on the Ground Floor of Commercial Bank of Dubai Building, next to Rayhaan Rotana hotel, just 2 minutes away from financial centre metro station, Sheikh Zayed Road. To be precise we are situated between the iconic Emirates Twin Towers and Rolex Tower.
DO YOU HAVE BRANCHES?
Not at the moment but we will be expanding very soon.
WHERE DO I PARK?
We have street level parking located on the service lane of Sheikh Zayed Road (North). You may also call our front desk prior to your arrival as we have designated parking allocated for customers with in the salon premises as well near the financial metro station.
WHY ARE YOU A SPECIALIZED SALON?
MIND & SENSE is a ‘specialized’ salon – which means that our hairdressers & our therapists are highly trained and we pay great attention to the brands we partner with and at any cost we do not compromise on our hygiene standards.
Our philosophy is much the same as that of any field that we are drawn to areas where we are naturally talented and with concentrated training, and to top it all Mind & Sense is your one stop shop for all your beauty care
WHAT IS “TIERED PRICING” FOR SERVICES? (EXPERIENCE LEVELS)
At Mind & Sense prices will vary based upon expertise and skill level. We pride ourselves on offering a wide range of pricing levels for our guests to choose from to fit their budgets. Not to be misunderstood as a level system associated with tenure, our pricing program is specifically tied back to advanced training, skill competency, and overall refinement of technical and artistic work.
Skill and ability always support pricing at Mind & Sense.
As Stylist & Therapist move from level to level their pricing for services will adjust accordingly.
DO I NEED AN APPOINTMENT
Yes! But Walk-Ins are welcome to too. If we have vacant slots we’ll be happy to serve you.
HOW DO I MAKE AN APPOINTMENT
Call us on 043511193 or 0526455090 Or leave us your contact number and the service you are looking for on our facebook private message and we’ll call you back in no time.
HOW MUCH OF AN ADVANCE NOTICE DO I NEED BEFORE AN APPOINTMENT
WHAT MODES OF PAYMENT DO YOU ACCEPT
We accept AED, USD, EUROS, GBP, SAUDI RIYAL, VISA, MASTER, JCB, AMEX OR BEAM WALLET.
DO YOU HAVE A PRIVATE AREA FOR HIJAB COVERED LADIES?
DO YOU HAVE MALE STYLISTS & THERAPISTS?
No we are a ladies only spa.
DO YOU ALLOW MEN INSIDE YOUR SALON?
Our salon is for ladies only!
DO I GET A DISCOUNT
We do offer special discounts to students, emirates face card holders and more for further info please click on the link
WILL YOU GIVE ME A BETTER PRICE IF I OPT FOR MULTIPLE SERVICES
We do not have personalized discount options but We have great monthly offers, and loyalty points.For info please click on this link
WHAT IF I AM NOT HAPPY WITH MY SERVICE?
If you aren’t happy, we want to know. Please contact us by email at msense.director@gmail.com when ever you have a concern or a problem with your services.
HOW SHOULD I PREPARE FOR MY SERVICES? (JEWELRY,CLEAN/DRY HAIR, ARRIVE EARLY)
1) Preparing – It’s always best to ask our team member at the time of booking what preparations you should plan on when arriving for an appointment.
2) Personal Items – We ask that you minimize the number of personal items that you bring along with you into the salon. We have a very busy, high energy environment and would not want to have you put any items at risk of being damaged or lost.
3) Appointment Arrival – All of our appointments are scheduled as efficiently as possible so please arrive 10 minutes early for your appointment in order to have the maximum amount of time with your stylist or therapist. Should you arrive late for your appointment we will perform the service to the best of our ability within the time you have scheduled.
WHAT SHOULD I DO IF I MISS AN APPOINTMENT?
If you inadvertently miss an appointment please call us right away so we can get you rescheduled. We work by appointment so it can take some planning to get you back on the schedule and keep you on track for your services… so the sooner the better. There may even be opportunities on the same day for us to accommodate you.
HOW DOES IT WORK IF I WANT TO SEE MULTIPLE SERVICE PROVIDERS AT YOUR SALON?
We do not have personalized discount options but We have great monthly offers, and loyalty points.For info please click on this link
HOW DOES YOUR REFERRAL PROGRAM WORK?
We love our guests…and know that we’d love their friends and family as well. So we have a wonderful program to reward our existing guests for sending in their loved ones to us.
The referral program is simple. You refer a new client and when they come in they will receive 50 AED off as a new client promotion and if they spend over 500AED in one sitting you’ll receive 250 AED to use towards any of our services. The more you refer, the more you save!
WHAT IS YOUR CANCELLATION POLICY?
Often appointments can be held for a client for weeks, sometimes even months in advance and should someone not show up for one of these appointments it creates great cost to the business and to the therapist & Stylist. Therefore If you are unable to make your scheduled appointment we ask that you contact us by ‘closing’ of the day prior to your appointment to alert us that you will be unable to make the scheduled day and time.
Should you give us less notice than required or simply not show up for your appointment. Future appointments may only be booked on a waiting list basis and guaranteed appointments may not be available without prior deposit.
We understand that emergencies and scheduling conflicts happen so if you miss your appointment or simply no show over 3 times in a given month the above will be taken into action.
COLOR/KERATIN CONSULTATIONS
For any services where chemicals will be applied to your hair or scalp, we require a special consultation ahead of time specifically to discuss the desired outcome of this service.
This consultation is only required for new guests or guests new to this service.
This is a part of our customer care program. In order to ensure the services are safe for the guest, safe for the hair and safe for the skin we ensure the desired service can be performed within the range of normal risks. We will discuss service history, allergies, current side effects experienced from medications, etc…to make sure that there will be no surprises when the chemicals are applied to your hair and scalp.
Once this is determined and formulation worked through, we will then set up the specific service appointment for you. After which, you will not be required to have a separate visit for consultations from that point on.
WHY DO YOU ASK ME TO CHANGE INTO A ROBE FOR MY SERVICE?
Similar to our other guest care programs, we ask that during your service you change into a service robe in order to:
* Minimize hair from going down your shirt/blouse
* Keep hair color and products from staining or soiling your clothing
* Keep collars and high neck lines out of the way of scissors
If you choose to not change into a service robe we need to remind you that we cannot be responsible for any of the above should they occur.
WHERE ARE YOUR STYLISTS & THERAPISTS FROM
Our Stylists are from Russia, Tunisia, Africa, Philipines, India & Indonesia,
HOW MUCH HAIR CUTTING EXPERIENCE DOES YOUR STYLISTS HAVE
Accumulatively they have over 15 years of experience.
WHAT LANGUAGE CAN YOUR STYLISTS SPEAK
English, Russian, French, Arabic & Tagalog
