HOW SHOULD I PREPARE FOR MY SERVICES? (JEWELRY,CLEAN/DRY HAIR, ARRIVE EARLY)

1) Preparing – It’s always best to ask our team member at the time of booking what preparations you should plan on when arriving for an appointment.

2) Personal Items – We ask that you minimize the number of personal items that you bring along with you into the salon. We have a very busy, high energy environment and would not want to have you put any items at risk of being damaged or lost.

3) Appointment Arrival – All of our appointments are scheduled as efficiently as possible so please arrive 10 minutes early for your appointment in order to have the maximum amount of time with your stylist or therapist. Should you arrive late for your appointment we will perform the service to the best of our ability within the time you have scheduled.

HOW DOES IT WORK IF I WANT TO SEE MULTIPLE SERVICE PROVIDERS AT YOUR SALON?

At Mind & Sense you will experience ‘true’ team service. Our entire team of professionals is at your disposal. If you would like to change hairdressers or therapist please do let us know. We’d rather you find someone on our team who will technically understand the services you’ve been receiving and how to adjust or pick up from where your last hairdresser left off.

Should you need an appointment and your preferred stylist is unavailable, you are encouraged to see an alternate stylist. Never fear for our services as all our stylist and therapist are highly skilled

HOW DOES YOUR REFERRAL PROGRAM WORK?

We love our guests… and know that we’d love their friends and family as well. So we have a wonderful program to reward our existing guests for sending in their loved ones to us.

The referral program is simple. You refer a new client and when they come in they will receive 50 AED off as a new client promotion and if they spend over 500AED in one sitting you’ll receive 250 AED to use towards any of our services. The more you refer, the more you save!

WHAT IS YOUR CANCELLATION POLICY?

Often appointments can be held for a client for weeks, sometimes even months in advance and should someone not show up for one of these appointments it creates great cost to the business and to the therapist & Stylist. Therefore If you are unable to make your scheduled appointment we ask that you contact us by ‘closing’ of the day prior to your appointment to alert us that you will be unable to make the scheduled day and time.

Should you give us less notice than required or simply not show up for your appointment. Future appointments may only be booked on a waiting list basis and guaranteed appointments may not be available without prior deposit.

We understand that emergencies and scheduling conflicts happen so if you miss your appointment or simply no show over 3 times in a given month the above will be taken into action.

COLOR/KERATIN CONSULTATIONS

For any services where chemicals will be applied to your hair or scalp, we require a special consultation ahead of time specifically to discuss the desired outcome of this service.

This consultation is only required for new guests or guests new to this service.

This is a part of our customer care program. In order to ensure the services are safe for the guest, safe for the hair and safe for the skin we ensure the desired service can be performed within the range of normal risks. We will discuss service history, allergies, current side effects experienced from medications, etc…to make sure that there will be no surprises when the chemicals are applied to your hair and scalp.

Once this is determined and formulation worked through, we will then set up the specific service appointment for you. After which, you will not be required to have a separate visit for consultations from that point on.

WHY DO YOU ASK ME TO CHANGE INTO A ROBE FOR MY SERVICE?

Similar to our other guest care programs, we ask that during your service you change into a service robe in order to:

* Minimize hair from going down your shirt/blouse
* Keep hair color and products from staining or soiling your clothing
* Keep collars and high neck lines out of the way of scissors

If you choose to not change into a service robe we need to remind you that we cannot be responsible for any of the above should they occur.